Grievance
Grievance Redressal / Nodal officer Name and Address:-
Vinayana’s Nodal Officer Details:
Mrs. Shalini Baghel
Designation : Company Secretary
Address: 1C/803, vardan khand,
Sector -1, Gomti Nagar Vistar,lucknow-226010
Phone: 18005320162 (Toll Free)
Email: shalini@vinayanafinance.com
Arthmate’s Nodal Officer Details:
Ms. Deepika Rawat
The circle work, 3rd Floor,
Huda City Center, Sector-29,
Gurugram, Haryana-122002
Phone: +91-7835009643
Email: statutory.compliance@arthmate.com
Website: https://www.arthmate.com
GRIEVANCE REDRESSAL PROCEDURE
Step-by-Step Complaint Filing & Escalation Guide
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STEP 1 |
Lodge Your Complaint — Customer Service Cell Acknowledgement: Promptly upon receipt |
You may register your grievance through any of the following channels:
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Toll-Free Helpline 1800 532 0162 Monday to Saturday, 10:00 am – 5:00 pm |
support@vinayanafinance.com (for complaints & service requests) |
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In Person / Branch Convey your concern to immediate supervisor / auditors of the concerned territory during their visit. Visit the nearest branch or unit office.Drop a written complaint in the locked.Complaint Box (key held by Area Manager). |
By Post Customer Service Cell Vinayana Investment and Finance Ltd. 1C/803, Vardan Khand, Sector-1, Gomti Nagar Vistar, Lucknow – 226010, U.P. Tel: 9005484053 |
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General Inquiries info@vinayanafinance.com |
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Resolution timeline:
Initial resolution within 7 to 15 working days depending on the nature of complaint. If additional time is required, the customer will be informed of the delay and the expected resolution date.
▼ Not resolved within 7–15 working days, or unsatisfied with the resolution? Escalate to Step 2 ▼
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STEP 2 |
Escalate to Grievance Redressal Officer (Nodal Officer) Resolution within 15 working days of escalation |
If the Customer Service Cell has not resolved your complaint satisfactorily, escalate directly to the designated Nodal / Grievance Redressal Officer:
Ms. Shalini Baghel, Grievance Redressal Officer (Nodal Officer) Phone: 9236 446 037 Email: info@vinayanafinance.com
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Escalation Level |
Turnaround Time |
Maximum Total |
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Second (GRO) |
Up to 15 working days from escalation |
30 days from original complaint date |
▼ Still unresolved after 30 days, or unsatisfied with GRO response? Escalate to Step 3 ▼
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FINAL ESCALATION — RBI / DNBS REGIONAL OFFICE |
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If your complaint is not resolved within 30 days of lodging, or you are not fully satisfied with Vinayana's response, you may escalate to: Officer-in-Charge, Regional Office Department of Non-Banking Supervision (DNBS), Reserve Bank of India, New Delhi Jurisdiction: New Delhi (registered office of Vinayana) |
Escalation Matrix & Turnaround Times (Summary)
|
Level |
Officer / Cell |
Contact Details |
TAT |
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First |
Customer Service Cell |
1800 532 0162 support@vinayanafinance.com Tel: 9005484053 |
7–15 working days |
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Second |
Ms. Shalini Baghel, GRO (Nodal Officer) |
9236 446 037 info@vinayanafinance.com |
Up to 15 working days from escalation |
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Final |
RBI / DNBS, Regional Office, New Delhi |
Dept. of Non-Banking Supervision, Reserve Bank of India |
If unresolved after 30 days |