Vinayana Investment & Finance Limited

About Us

Vinayana Investment & Finance Limited is a Non deposit taking-Non-Banking Financial Company registered with Reserve Bank of India. The Company commenced its MSME lending operations from its Head office at Lucknow in December 2020 by providing business loans to small and medium entrepreneurs in rural and semi-urban market area through medium enterprises loan based system.

Vinayana is dedicated to lending to entrepreneurs for income-generating activities, adhering strictly to RBI guidelines and provides credit related other services. The company is operated by management with extensive knowledge and experience in the finance industry and driven by a strong belief in fostering an inclusive society.

Vinayana’s primary objective is to offer sustainable and affordable financial services to entrepreneurs and business owners, providing hassle-free, quick, and easy financing to support the growth of their businesses.

Features of Financing by Vinayana:

Enabling Business Expansion :- Vinayana’s financial services aim to help individual shopkeepers and small business owners deploy borrowed funds for income-generating purposes, such as restocking inventory or expanding existing operations.
Providing Easy Access to Credit :- Vinayana addresses the gap left by traditional banks, which often do not offer small loans to customers. The company provides small and medium-sized loans to ensure that entrepreneurs have access to the credit they need when it is most crucial.
Promoting Savings Discipline :- By meeting the basic financial needs of its customers, Vinayana encourages them to start saving for the future and repaying their debts, instilling a habit of financial discipline.
Driving Economic Growth :- Customers who engage with Vinayana's financial services often experience better consumption levels and improved business outcomes, leading to significant economic gains for the community as a whole.
Our Commitment :- At Vinayana, we are committed to empowering entrepreneurs and fostering economic growth in rural and semi-urban areas. Our approach is rooted in the belief that access to finance is a critical component of creating a more inclusive and prosperous society.

Our Statistics

8000 +

Happy Customers

220 +

Total Manpower

Operational States

11.30 Cr.

Total Portfolio

(** Data as of Aug-2024 **)

Learn More

Why choose us?

At Vinayana we take pleasure in the great impact that our work creates in the lives of the underprivileged and are extremely committed towards achieving it. Our promise is to empower people economically and we shall strive to achieve it at all times

Our Vision

Vinayana's vision is to help in providing financial security and opportunities for entrepreneurs to scale up their businesses and ensure sustainability by being an efficient, innovative and admired finance company, focused on making a positive impact on the standard of living of our customers through appropriate finance solutions at an affordable cost and personalized services.

Our Mission

To motivate small entrepreneurs in a cost-effective way and deliver them finance services in an honest, timely and efficient manner and to help them feel confident about their financial future. Vinayana also commits to be professionally managed, operationally sustainable and financially profitable.

Our Goal

Providing financial resources to enable small entrepreneurs of semi urban and urban communities for development of their businesses, and being more profitable and sustainable while connected with formal financial institution.

Developing a scalable and growing business that covers a significant number of borrowers while maintaining portfolio and service quality.

Vinayana objective is to be the most-preferred financial services destination, delivering delightful customer experience through empowered employees not necessarily the largest or most profitable.

In 5 years Vinayana intends to serve more than 25,000 businesses.

Why Microfinancing is so important to Small Business

Microfinance—also called "microcredit"—is a way to provide small business owners and entrepreneurs access to capital. Often, these small and individual businesses don’t have access to traditional financial resources from major institutions, so it is harder for them to access loans, insurance, and investments that will help grow their business. Essentially, microfinance involves providing loans, credit, access to savings accounts—even insurance policies and money transfers—to the small business owner and entrepreneur.

01 Tailoring solutions to meet specific needs

Microfinance comes with its own set of challenges. Unlike cities, where populations are concentrated in small areas, rural populations are dispersed over large areas with poor infrastructure. It costs more to extend loans to a dispersed population. Transaction and information costs are high. Many poor rural people do not have property rights and land tenure, and often lack collateral to secure loans.
02 Helping poor people to help each other

Donations to your local and global organizations are incredibly important. Many of these organizations rely on donations to survive and serve their communities. Make sure you know where your money is going if you're donating money. You want to be sure that the organization is actually helping people.
03 Reaching the Millennium Development Goals

Support better education for your community and your country. Better education means people who have the life skills and the knowledge that help them realize their full potential and to become productive, interested members of their communities.

Services

Through financial institutions such as credit unions and some non-governmental organizations, small business people can obtain small loans, receive remittances from relatives working abroad, and safeguard their savings. With access to small amounts of credit at reasonable interest rates, small business people can improved businesses. Experience shows that small business people are a without risk, with higher repayment rates than conventional borrowers in countries as diverse as India.

MSME LOANS (SARAL)

BUSINESS LOANS

MSME Loan

Target: Shopkeeper

Loan Amount: INR.1,00,000/-

Loan Period: Upto 1 Year.

Schedule of Charges - loans to MSMEs (unsecured) :

Schedule of charges.

Penal Charges Policy :

Penal charges policy.
Penal charges policy (Hindi).

Vinayana Investment & Finance Limited practices the following codes of conduct :

Vinayana Fair Practices Code.

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Loan Approval Process with Eligibility

1.MARKET /AREA IDENTIFICATION

Loan Officer (LO), selects the market nearby the branch / unit office and performs the introductory meeting with the shopkeeper.

2.MEMBER ADMISSION

Once the introductory meeting is over, staff completes the paper formalities, checks the KYC of applicant and co-applicant, and also records KYC details of customer through digital platform.

3.CREDIT BUREAU CHECK

After making entries on mobile app, credit status of the applicant is verified instantly through credit agency integration with CICs.

4.VISIT BY THE SUPERVISOR

After Credit Pass, Supervisor conducts house and shop visit of the applicant.

5.LOAN APPLICATION

Member is called at the branch office. Details of member and family, assets owned, income and expenditure , bank detail are filled in the forms at the branch. Features of the loan product, selection criteria, interest rates, installment size and the members’ awareness about vinayana and its work are explained to the borrower.

6.LOAN SANCTION / AGREEMENT EXECUTION

On sanction of the loan amount, necessary loan agreements are executed with the borrower.

7.DISBURSEMENT

The Company follows the centralized disbursement process. Loan amount is disbursed directly into the bank account of the borrower by the Head office at Lucknow.

8.REPAYMENT

The loan officer collects the repayment from the borrower on daily basis from the next day of the disbursement and signs on the loan book of the borrower and deposits the collection amount in the Bank account of Vnayana Head office same or next day.

9.LOAN UTILISATION VERIFICATION (LUC)

Area Manager conducts LUC within 15 days of the disbursement. The findings of LUC is recorded in LUC Format which is updated in credit history record of the client.

10.LOAN CLOSURE

There is no pre-closure charges on the loans. Pre-closure is allowed only after minimum retention period of 60 days from the date of disbursement.

Policies :

Behind any business success lies a great team. Once the right people are in place, the goal is to bring them together into a cohesive unit. Our team members belong to diverse backgrounds and have the zeal to consistently innovate, meet challenges, and build a progressive environment within the organisation.

Board of Directors

Vivek Kumar Jayasaval

Director

13+ years of experience in Micro-Finance sector. He is master of drive business strategy, proven leadership quality and a good initiator (more...)

Amit Kumar Pandey

Director

More than 15 years of experience in IT & Product Development for NBFCs. (more...)

Mukesh Kumar

Director

A law graduate with experience of more than a decade in finance sector. (more...)

CA Govinda Sachdev

Independent Director

CA Govind Sachdev is a professional with over a decade of rich experience in the fields of finance, banking, audit, and taxation. (more...)

Dr. Bibhas Kumar Srivastav

Independent Director

A retired banker with experience of more than 36 years in banking and finance. (more...)

Team

Shalini Baghel

CCO

She is a professional with overall 12 years of experience to her credit in the diversified business activities in legal, compliance and secretarial stream. (more...)

Ashutosh Singh

Accounts Manager

Young, dedicated with more than 5 years of working experience with MFI and associated with Vinayana since commencement of its operations. (more...)

Akash Chandani

Finance Manager

He has over 5 years of experience in his profession and possessesIn-depth knowledge of GST, accounting, and taxation matters. (more...)

Anant Gupta

BC-Head

With over 12 years of experience in leading and supporting teams in the finance and banking industry. He manages and grows the business, (more...)

Divyanshi Saxena

H.R Manager

She has 5+ years of experience in her profession and last associated with Sub K microfinance Ltd. (CSB Bank). (more...)

Praveen Yadav

Operation Manager

He has more than 7 years of experience of working on JLG Model with micro finance industry and associated with the Company (more...)

Grievance Redressal / Nodal officer Name and Address:-

Vinayana’s Nodal Officer Details:

Mrs. Shalini Baghel

Designation : Company Secretary

Address: 1C/803, vardan khand,

Sector -1, Gomti Nagar Vistar,lucknow-226010

Phone: 18005320162 (Toll Free)

Email: shalini@vinayanafinance.com

Arthmate’s Nodal Officer Details:

Ms. Deepika Rawat

The circle work, 3rd Floor,

Huda City Center, Sector-29,

Gurugram, Haryana-122002

Phone: +91-7835009643

Email: statutory.compliance@arthmate.com

Website: https://www.arthmate.com

Visit Arthmate’s Term and Policy

GRIEVANCE REDRESSAL PROCEDURE

Step-by-Step Complaint Filing & Escalation Guide

STEP 1

Lodge Your Complaint — Customer Service Cell

Acknowledgement: Promptly upon receipt

You may register your grievance through any of the following channels:

Toll-Free Helpline

1800 532 0162

Monday to Saturday, 10:00 am – 5:00 pm

Email

support@vinayanafinance.com

(for complaints & service requests)

In Person / Branch

Convey your concern to immediate supervisor / auditors of the concerned territory during their visit.

Visit the nearest branch or unit office.Drop a written complaint in the locked.Complaint Box (key held by Area Manager).

By Post

Customer Service Cell

Vinayana Investment and Finance Ltd.

1C/803, Vardan Khand, Sector-1,

Gomti Nagar Vistar, Lucknow – 226010, U.P.

Tel: 9005484053

General Inquiries

info@vinayanafinance.com

Resolution timeline:

Initial resolution within 7 to 15 working days depending on the nature of complaint. If additional time is required, the customer will be informed of the delay and the expected resolution date.

▼ Not resolved within 7–15 working days, or unsatisfied with the resolution? Escalate to Step 2 ▼

STEP 2

Escalate to Grievance Redressal Officer (Nodal Officer)

Resolution within 15 working days of escalation

If the Customer Service Cell has not resolved your complaint satisfactorily, escalate directly to the designated Nodal / Grievance Redressal Officer:

Ms. Shalini Baghel, Grievance Redressal Officer (Nodal Officer) Phone: 9236 446 037 Email: info@vinayanafinance.com

Escalation Level	Turnaround Time	Maximum Total
Second (GRO)	Up to 15 working days from escalation	30 days from original complaint date

▼ Still unresolved after 30 days, or unsatisfied with GRO response? Escalate to Step 3 ▼

FINAL ESCALATION — RBI / DNBS REGIONAL OFFICE

If your complaint is not resolved within 30 days of lodging, or you are not fully satisfied with Vinayana's response, you may escalate to:

Officer-in-Charge, Regional Office

Department of Non-Banking Supervision (DNBS), Reserve Bank of India, New Delhi

Jurisdiction: New Delhi (registered office of Vinayana)

Escalation Matrix & Turnaround Times (Summary)

Level	Officer / Cell	Contact Details	TAT
First	Customer Service Cell	1800 532 0162 support@vinayanafinance.com Tel: 9005484053	7–15 working days
Second	Ms. Shalini Baghel, GRO (Nodal Officer)	9236 446 037 info@vinayanafinance.com	Up to 15 working days from escalation
Final	RBI / DNBS, Regional Office, New Delhi	Dept. of Non-Banking Supervision, Reserve Bank of India	If unresolved after 30 days